Balloon Kings Return Policy

At Balloon Kings, we are committed to providing high-quality balloon products and services. Due to the perishable and event-specific nature of our products, we have established the following return policy:

1. Order Cancellations

Standard Orders: Cancellations made at least 48 hours before the scheduled delivery or pickup time are eligible for a full refund.

Custom Orders: Custom or personalized orders require a minimum of 72 hours' notice for cancellations to qualify for a refund.

2. Returns and Refunds

Defective Products: If you receive a defective or damaged product, please notify us within 24 hours of receipt. We will arrange for a replacement or issue a full refund.

Non-Defective Products: Due to hygiene and safety considerations, we cannot accept returns or offer refunds for non-defective products once they have left our premises.

3. Delivery Issues

If a delivery is delayed or missed due to an error on our part:

• If you still receive your balloons: We will provide a refund for the delivery fee only.

• If you no longer need your balloons: We will provide a full refund, and no balloons will be delivered.

We are not responsible for delays or missed deliveries caused by incorrect information provided by the customer or circumstances beyond our control, including severe weather conditions.

4. Contact Us

For any questions or concerns regarding your order, please contact our customer service team at:

New York Location: (646) 669-8361 or Info@balloon-kings.com

Alternatively, you can reach us via email through the contact form on our website.

Please note that this return policy is subject to change. For the most current information, please refer to our website or contact us directly